Outstanding Staff

Mr Hoppes,

I wanted to take a few moments and provide you some positive feedback on your outstanding staff you have at Mutual. I am planning for my retirement from Federal Service hopefully in August 2012. I began looking for someone to assist me with my financial portfolio and retirement goals and found Isaac McCabe a few months ago. What a pleasant and honest gentleman. Isaac won my trust over immediately and he began to guide me on the path of determining that my retirement plan wasn't just a dream, but a very plausible reality. As we discussed various options, I began to work with another one of your staff, Mandee Schrick. She helped my husband and I relook our current mortgage rates, which we had just refinanced 2 years ago with a local competitor and she was able to work her magic as well, securing us with an even lower rate, advising on merging and adjusting another loan we had and making it possible for my husband and I to only owe a mortgage.

We now have the financial security and safety that we are both very comfortable with, can move ahead with some personal goals, a few small home remodeling and assisting our children with some of their needs. She didn't stop there. She has now secured a savings and checking account and we are new CAP members.

Thank you for all your staff has done to support and assist us as we move to this next chapter in our lives. Isaac is also providing me with some secure options on life insurance that will better support our needs over what the federal government was going to offer me at retirement. You have a true team at Mutual.

My hat is off to you and your entire organization, a very well oiled machine that has the total interest of their customers at heart. I too am in customer service as the Senior Military HR Officer at Ft Leavenworth, with a responsibility of supporting our Soldiers, retirees, veterans and their Families. It is rewarding to me to see that there still are people in the world that care about others and want what is best for them, and offer whatever services they can. No is not an option.

Victoria L. Wells
Fort Leavenworth, KS